Where do we meet to check-in?
Check in usually takes place in our three stars Hotel da Bruno which is situated in Salizzada San Lio, only three minutes walking both from the Rialto Bridge and St.Mark Square. All the apartments are situated only a few minutes from the hotel. One of our representatives will take you to the chosen property and will provide all the information regarding the apartment. Other meeting points (more conveniently placed to reach the apartment you chose) are also possible. In this case, specific instructions on how to reach the meeting point will be sent to you.
At what time can we check-in?
Check-in starts at 3.00 pm. If the apartment, the day of your arrival, is ready before 3pm, we would be glad to let you check-in in advance. Please, to welcome You at the best, let us know in advance what time you intend to check in.
Up to what time can we check-in?
Check-in procedure is up to 7.30 pm (at the meeting point) and it is included in the rate. Later arrivals (from 7.30 pm to 11.00 pm) are subjected to an extra charge of 30 euros. Special agreements can be made for later check-in.
Up to what time is check-out?
Check out is up to 11.00 am.
Is there a place where we can leave our bags before the check-in or after the check-out?
Yes, sure: you can leave your bags in a specific area in our Hotel da Bruno.
Is weekly rental Saturday to Saturday only?
No, guests are welcome every day of the week.
Is there a minimum night stay?
As a general rule, we have a minimum stay of 4 nights during high season and 3 nights during low season. Longer or shorter minimum stays can apply in specific periods of the year.
Are all the apartments in the same building?
No, the apartments are in different buildings in the same area of the city. One of our representatives will take you to your apartment at check-in.
Is the price per apartment or per person?
The price is per apartment.
Is breakfast included in the price?
The apartments are self-catering, so breakfast is not included. In all our apartments there is a well-equipped kitchen but, if you want, you will have the chance to enjoy a plentiful buffet breakfast at Hotel da Bruno, at an extra charge.
Can we settle the bill upon arrival?
Yes, you can. The amount includes rental of the apartment, service, taxes, check in up to 7.30 pm, and final cleanings. Venice city tax is not included in the rate.
Do we have to pay in Euros?
Yes, thank You.
Is the price all-inclusive?
Yes, the price covers utilities' use of electricity, water, gas, heating and air conditioning. Bed and bath linen are provided. Cleanings and housekeeping before and after Your stay are also included. Rentals over 7 nights include linen change and cleanings during Your stay. There are no hidden extras to pay.
Venice city tax is not included in the rate.
What is the “Venice city tax”?
Venice Tourist Tax has been recently introduced by and it's due to the City of Venice. This compulsory tax is 1,50 euro per person per night. During low season 30% reduction. Children aged between 10 and 15 will pay half the tax fare, whereas those under 10 will not be charged at all. The tax is applied only for the first five consecutive nights. Further info at the following official internet web site: http://www.comune.venezia.it/flex/cm/pages/ServeBLOB.php/L/EN/IDPagina/48013?4ee0f722125c4
Can I get a maid service?
Maid service is available on request. Just ask when you make your booking and we will be delighted to give you full details.
Can we benefit of a reception desk service?
At your arrival you will find polite and qualified staff who will be able to advise you on how to get the best out of your visit. We will be more than ready and eager to help you with guided tours of both the significant and lesser-known attractions of Venice and the surrounding areas. In order to let you enjoy the city to its full, during your stay, at the reception of our three stars Hotel da Bruno we will be able to provide you with tickets for museums, concerts, theaters, as well as for excursions to the Laguna islands and Venetian villas. We will be also able to book you a romantic gondola ride or a private taxi, as well as a table in one of the charming restaurants nearby where you can taste the typical Venetian dishes.
Are the staff multi lingual?
Yes, we speak Italian, English, French and Spanish.
The apartment is at what floor? Do you have an elevator (lift) in the building?
Every apartment is different from the other: you can see at which floor the flat is by looking at the description of the apartment. You will also find out if there is an elevator in the building.
Are there apartments with romantic rooms with canal views?
Yes, some apartments boast a wonderful canal view. But also the other apartments are charming and comfortable.
Are there apartments with a terrace with a panoramic view?
Yes, some apartments have a terrace overlooking the Venetian roofs and islands, some others have balconies on private courts or even on canals.
Is there a TV in the apartments?
Yes, in each apartment there is a Tv with national channels and a dvd player where You can watch movies in original languages. Some of the apartments also have a satellite receiver, so you will be able to enjoy also foreign channels.
Is there a telephone with direct dialing in the apartment?
Are the apartments no-smoking?
All the apartments are no-smoking.
Are there autonomous heating and air conditioning in the apartments? Are there any extra charge for these services? Are these services seasonal?
Yes, all our apartments are provided with air-conditioning and autonomous heating. There are no extra charges for these services. These services are strictly seasonal.
Do you have an Internet connection in the apartment?
Some flats have a wi-fi internet access system that you can use for free. You can check if this service is available in the description of the apartment. Anyway, we also have an Internet connection and a computer that are at your disposal in our Hotel da Bruno.
Are pets welcome?
Pets are not allowed, we are sorry.
Are there any rules that must be respected when I am in the apartment?
Beside the normal rules of common courtesy (e.g. not making noises that could disturb the neighbors and respecting the common areas of the building), please never leave garbage in the common areas. Garbage can be left outside the building between 6:00 am and 8:00 am.
Which is the nearest airport?
The nearest airport is the "Marco Polo" Venice Airport which is situated in Tessera, only 13 km far from the city centre and well-connected by public and private transports. Otherwise, at 40 km from the Venice city centre, there is also the "Antonio Canova" Treviso Airport, which is also well-connected by public and private transports.
Do you have a pickup or shuttle service from and to the airport?
At the Venice Airport’s pier (200 meters walk from the entrance of the airport), you will find the water taxi service that can take you to the meeting point and there is no need to book it. If you need to book a taxi for your departure’s day, we would be glad to help you.
Which is the nearest railway station?
The nearest railway station is "Venezia Santa Lucia". Do not get off at "Venezia Mestre", which is situated in the mainland, but get off at the railway station of "Venezia Santa Lucia" which is in the city centre. When You are outside the railway station, You will find the stops of the public transportation ("vaporetto").
Which are the nearest gondola stations?
The nearest gondola stations are at the Rialto Bridge, in Campo Santa Maria Formosa, in Campo Santi Apostoli and in Campo Santa Maria dei Miracoli.
Do you have a list of restaurants?
Yes, only mere meters from each apartment, there are many restaurants, pizzerie and take away shops: we will be glad to give you some suggestions.
What is the process for booking accommodations?
You can send us an email at the address firstname.lastname@example.org or fill the forms of the page "Avability Request" of our web site: please be as specific as possible regarding the dates you will be travelling, the type of accommodation you are looking for, the number of people in your party, the number of beds/rooms you would like, and any additional requirements you may have. We will reply in the following 24 hours.