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|Terms and Conditions
Thank you for using VeniceHR.com.
At VeniceHR.com, we value the trust you place in us by using our services and your privacy is very important to us. This is why we are committed to protecting all of the personal data that you give us when using our services.
If you have already used our services, you will be aware that we not only offer online services through our website, but we also provide our services through our mobile app and other online platforms such as social media. All of the information given below applies to all of these platforms and to any type of data that we collect through them or through other digital media (for example, when you send an email to our customer service department).
If you would like more information about cookies and how to stop them being installed, please visit this website: http://www.allaboutcookies.org.
This page is aimed at describing the website's administrative procedures concerning the processing of its users' personal data, that will be processed lawfully, fairly, relevantly and not excessively.
This statement is produced pursuant to Art. 13 of Legislative Decree no. 196/2003 - Personal Data Protection Code for those users who interact with the web services of CHARMING VENICE SRL, accessible by internet starting from the page: venicehr.com, corresponding to the homepage of the official website of CHARMING VENICE SRL.
This statement is prompted by Recommendation no. 2/2001 implemented on 17 May 2001 by the European authorities for personal data protection, brought together in the Working Party established by Art. 29 of Directive no. 95/46/EC download in order to identify several minimum requisites for the collection of personal data online, and, in particular, the procedures, times and the nature of the information that data controllers must supply users when the latter connect to web pages, regardless of the purposes of connection.
Who is the personal data controller?
The data controller is CHARMING VENICE SRL Sede legale: Via Spalti, 15 - 30170 Venezia Mestre CF e PIVA: 03800960274 ?Registro Imprese di Venezia REA n° 339982. E-mail: firstname.lastname@example.org
What type of personal data does VeniceHR.com collect?
To help you complete and manage your bookings we need you to give us certain data. This data consists of basic information such as your first name and surname, your country of residence, your mobile telephone number and your email address, as well as your payment details. We may also need you to provide some additional data so that we can provide additional support during your trip, for example, if you have reduce mobility or a health problem that we should take into account. Likewise, we may use records of your previous bookings to better personalise our offers and promotions.
If you make a booking not only for yourself but for other people too (your partner, a relative, or a friend, for example), you will need to give us their details too. In this case we will deem you to have
If you need to get in touch with us, you can contact our customer services team by email or by telephone . When you do so, we will collect personal data such as your name and contact details so that we can respond to your request. When you contact our customer services department by telephone, we may record your conversation so that we can listen back to it in order to manage your query or monitor the quality of our service.
Other parties may also send us data about your orders, and therefore about you. This happens, for example, when you book our services through a travel agency or a car or facility company.
How do we process the data of minors?
The services we offer are not aimed at people under the age of 14. Under-14s may only use our services with a parent or guardian's consent.
Why do we collect and use your personal data and what is the legal basis?
The main reason that we ask for your personal data is to help you purchase your tickets and offer you the best service possible. Where we believe it will be of interest to you, and provided that you have given your consent, we may also use your personal data to let you know about discounts and special offers.
In any case, the legal basis on which we process your data will vary depending on what we are using the personal data you have given us for. More specifically, we may process your data for the following reasons:
a) Legitimate interest:
On the one hand, we need you to provide us with your data and we need to process it in order to provide help when you request it, as well as to respond to your suggestions, complaints or any claims you may make. As already mentioned, we have a customer service department that you can contact by email and telephone to answer your questions.
If you have booked an apartment with us, we will contact you to:
(i) Send you information about your booking, such as information about the services you can book through us for your accomodation or information about booking a car at your destination. We do this because we think it may be useful to you when planning your trip.
(ii) Send you a questionnaire so that you can give us feedback on your experience with VeniceHR.com, in particular about how we treated you.
(iii) We may also send you any type of message about the status of your booking, or information you need to know about your booking.
(iv) Since we believe it may be of interest to you, we will use your contact details to send you news about our products and services. We will use the personal data that you have given us, as well as the data about your purchases with VeniceHR.com, to personalise the offers we send you. Of course, if you no longer want us to send you these messages you can unsubscribe quickly and easily by email at any time.
As already mentioned, in these cases we consider that we have a legitimate interest in using the data you give us, and above all that using this data does not harm your privacy.
b) Compliance with the contract:
On the other hand, we also need to process your data to book one of our tickets, as well as to manage any bookings you have already made. Likewise, if your booking changes we also need to process your data, for example by sending a text message or email about the status of your booking. If we do not process this data we cannot complete your booking or provide you with the service you have purchased.
c) Compliance with a legal obligation:
There will also be times when we need to process your data to comply with certain legal obligations. This is particularly important when a government authority, law enforcement agency or security force in any country where we operate requires us to provide your data, for example to protect against fraud or other illegal activities. To this end, the data we process may include your name, address, email address, IP address and payment details.
There will be some questions that are not necessary in order to fulfill the contract or the booking that you have made with us, that are not legally required, or for which we do not have a legitimate interest. In these cases, we will need your consent before we can do anything. If you consent, we will let you know in detail why and how we want to use your data. This is the best way of you controlling what we do with your data at any time, and of you being the one who decides how we can process it.
In the event that you do not complete the booking process for your accomodation on our website and you have given us your consent, we may contact you to remind you that you can continue with your booking and to send you news about products and services that are related to your search. We believe that this service will benefit you and will allow you to carry on booking your flight without having to fill in all of your details again, as well as keeping you up to date at all times about offers and services that may interest you.
Will VeniceHR.com share your personal data with anyone?
Service providers needed to carry out our business, for example, service agents in airports, telephone support services and facilities services.
Government authorities, law enforcement agencies, security forces, regulators and airports in the countries that are included in your itinerary.
Credit and debit card companies that facilitate the payments you make and detect fraud. For this reason data about the payment method may be required in order to process the payment or guarantee the security of your transaction.
Courts in all of the countries in which we operate to guarantee our legal rights regarding our contract with you, as well as our legal advisors and other professional consultants.
We wish to clarify that we enter into a contract with them to ensure that all of the appropriate measures to protect your personal data are applied.
How does Volotea use your data through the mobile website?
As you know, we also offer a mobile site through which we may collect and process your personal data. This platform works in exactly the same way as our desktop website. When you consent, we will collect data relating to your location, including the real-time geographical location of your computer or mobile device.
How long will we keep your personal data for?
We will retain your personal data for the period that is necessary to comply with your request, or while we have your consent. Once this period is over, we will retain your data, and keep it blocked, for the legally established time.
However, you should bear in mind that the law obliges us to store this data for an additional period, in particular to respond to any claims.
What can you do to control the personal data that you have given VeniceHR.com?
What are your rights? How can you exercise them?
The law grants you a series of rights that you should understand and that you can exercise to protect your privacy. In this respect, you have the right to:
Confirm whether or not Volotea is processing your personal data and, if so
(a) to (a) access it, (b) ask for it to be rectified if you believe it to be inaccurate or, where applicable, (c) ask for it to be deleted when, among other reasons, you deem it to no longer be necessary, bearing in mind the reason for which you provided it.
In certain circumstances, you may also ask us to limit our use of your data or even object to our continued use of your data. In this case we will stop using it, except for compelling legitimate reasons or to pursue or defend any claims.
If we use your personal data for behavioural profiling (for example, to better understand your interests and needs based on the way you browse our website), and we do so in a fully automated manner, you have the right to be informed of this processing, to ask for any of our agents to intervene personally, to challenge any decision based on these profiles or to simply express your point of view.
You also have the right to request data portability. If you make a data portability request, we will send the data you have given us directly to you or to a third party that you have indicated, in a commonly used and machine readable format.
Of course, you have the right at any time to withdraw the specific consents to use your personal data that you have granted us.
Lastly, you may file a complaint against VeniceHR.com and/or the Autorità Della Privacy In Italia (as the competent authority for data protection), in particular, when you have exercised a right and we have failed to respond in accordance with the law.
Who is the VeniceHR.com Data Protection Officer?
We have appointed a Data Protection Officer whose role it is to protect your privacy and ensure that we comply with all of the legal requirements of both Italian and European personal data protection regulations.
This person will be responsible for providing you with all of the information you need about your personal data. If you need to contact them, you can do so using this email address: privacy@VeniceHR.com
What is a cookie?
A cookie is a small text file that is stored by the computer when a website is visited by a user. The text stores information that the site is able to read in the moment in which it is seen at a later time. Some of these cookies are necessary to the site to work properly, while others are useful to the visitor because they can safely store such as user name or language settings. The advantage of having the cookies installed in your pc is that you no longer need to fill out the same information every time you want to access a site you visited before.
How can I disable cookies?
Each browser has its own way to disable cookies.
Here is a series of links to most common browsers official help pages:
Anyway, we suggest you to check your browser help section.